C3 Autopage

Frequently Asked Questions

1. What is AutoPage C|3?
   AutoPage C|3 allows you to control and monitor your vehicles through a graphical interface on your cellular phone. AutoPage C|3 provides virtually unlimited range for you to monitor and control their vehicles - including starting, locks, and GPS.
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2. How do I get AutoPage C|3 software on my cell phone?
   AutoPage C|3 software can be downloaded over the air, similar to how ring tones, pictures and games are downloaded to cell phones. When you initially set up your account, or add phones, you will be walked through a tutorial on how to download the software for your specific carrier and phone model.
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3. With which cellular carriers is AutoPage C|3 compatible?
   AutoPage C|3 works with most phones on the AT&T, Verizon, Sprint/Nextel, T-Mobile, and Alltel networks. AutoPage C|3 works on all BlackBerry and Windows Mobile devices regardless of carrier. Some smaller regional carriers are also supported check with your authorized C|3 dealer.
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4. Do I need an internet data plan associated with my cellular voice plan?
   Yes, because AutoPage C|3 uses the internet to send data back and forth between your phone and your vehicle, an internet data plan is necessary. Some cellular carriers offer 'a la carte' data plans that allow you to send data over the internet and pay for each usage rather than a fixed monthly fee for a fixed amount of data usage. However, it may be more cost effective to add a data plan to your voice plan in order to use the AutoPage C|3 system.

   If you do not have a data plan and your carrier does not offer an 'a la carte' method of sending data, you will have to contact your cellular carrier to add a data plan to your phone.
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5. Do I need a special cell phone to make AutoPage C|3 work?
   AutoPage C|3 works with most modern cell phones that are capable of connecting to the internet. Most phones with color displays have this capability, but it can depend on the make and model of your phone as well as your cellular carrier. Most cellular carriers have this information available through their website.

   When you sign up for an account, you will be able to test your phone's compatibility by downloading the AutoPage C|3 software and selecting "Test Connection" from the menu in the application.
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6. What do I do if I get a new phone?
   You will need to remove your old phone from your account, add your new phone to your account, and download and activate the AutoPage C|3 software on your new phone. Click the "My Phones" link at the top of the screen. You can remove your old phone and click "Add Phone" to add your new phone to your account and download the software to your new phone.
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7. What do I do if I change my phone number?
   If you have the same phone, but a new number, you can click the "My Phones" link at the top of the screen and select "Update phone details". You will be able to enter your new phone number there.

   If you now have a different phone, you will need to download the AutoPage C|3 software to your new phone. Click the "My Phones" link at the top of the screen. Here, you can remove your old phone and click "Add Phone" to add your new phone.
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8. What do I do if I change my cellular service provider?
   Click the "My Phones" link at the top of the page. From this page, you can remove your old phone and then click "Add Phone". You will be able to choose your new carrier in the Add Phone wizard.

   If you change cellular carriers, you may not be able to carry-over your AutoPage C|3 subscription if your new carrier does not support AutoPage C|3.
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9. I lost my phone. How do I disable AutoPage C|3 on my old phone?
   To disable a phone, click the "My Phones" link at the top of the screen then select "Remove this Phone". Once you remove the phone from your account, it will no longer be able to control your vehicle.
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10. How do I add a phone to my account?
    You can add another phone to your account by clicking the "My Phones" link at the top of the screen and selecting "Add Phone". This will walk you through the process of downloading the software for your specific carrier and phone model.
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11. Can more than one phone control my vehicles?
    Yes, you can add multiple phones to your account. Each phone will be able to control your vehicle(s).
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12. Can I create a custom name for my phone?
    Yes. Click the "My Phones" link at the top of the page and select "Update phone details". Here you will be able to assign a custom name for your phone.
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13. How do I add another vehicle to my account?
    You can have multiple vehicles on your account. AutoPage C|3 is a professionally installed system, so only authorized AutoPage C|3 dealers can install the hardware and add a vehicle to your account.
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14. What are my subscription options?
    Each vehicle added to your account has its own subscription. You can view and update your subscription by selecting the "View Subscription" option from the "My Cars" page.

    C|3 Service Plans
    Service Plan Description	Basic	Premium	Unlimited
    Annual Service Fee	$149	$199	$249
    Activation	$0	$0	$0
    Monthly Uses with Plan	200	400	Unlimited **
    Additional Uses ***	$5 for 20 Uses	$5 for 20 Uses	N/A
    * all prices do not include any taxes which may apply in your state ** Continuous Tracking for a maximum of 4 hours per day. *** Additional uses can be purchased when you have reached the monthly allowance.

    
    

    Action	Use Allocation
    Locate Vehicle	1 use (includes confirmation)
    Start / Stop	1 use (includes confirmation)
    Lock / Unlock / Pop Trunk	1 use (includes confirmation)
    Arm / Disarm	1 use (includes confirmation)
    Aux Feature Activation	1 use (includes confirmation)
    Starter Disable	1 use (includes confirmation)
    Alarm Trigger Alert	1 use when notified (SMS / e-mail alert)
    Geo-fence (Movement)	1 use to enable / disable and 1 use when notified
    Geo-fence (Boundary)	1 use to enable / disable / change and 1 use when notified
    Speed Alert	1 use to enable / disable / change and 1 use when notified
    Continuous Tracking	1 use every 5 minutes
    Hourly Location History	1 use for each hourly report
    12 Hour Location History	1 use for each 12 hour report

    
    
    

    Locate Vehicle

    Returns the location of the vehicle on a map and indicates direction of travel (if moving).

    Continuous Tracking

    Returns the location of the vehicle on a map and indicates direction of travel (if moving) every 5 minutes. The owner can set the length of time for the Continuous Tracking for 15 minute, 30 minutes, 45 minutes, or 60 minutes.

    Geo-fence (Movement)

    Detects when the vehicle moves from the location where it was set and notifies the owner via text message and e-mail. Geo-fence can be set to activate whenever the doors are locked.

    Geo-fence (Boundary)

    The owner can set a perimeter beyond which they do not want the vehicle to travel. When the boundary is crossed the owner will be notified by text message and e-mail. The boundary is always determined based on the location of the vehicle when the boundary is set. Location of the vehicle when the boundary was crossed is stored for later retrieval.

    Speed Alert

    The owner can set a speed the vehicle should not exceed. When the speed is exceeded the owner will be notified by text message and e-mail. Location of the vehicle when the speed alert is triggered is stored for later retrieval.

    Hourly Location History

    An Hourly Location Report will contain 6 locations (a location every 12 minutes). The data for the report will be accessible from the vehicle for 90 days. Once the report has been generated it will be stored in the web portal for up to one year.

    12 Hour Location History

    A 12 Hour Location Report will contain 6 locations (a location every 144 minutes). The data for the report will be accessible from the vehicle for 90 days. Once the report has been generated it will be stored in the web portal for up to one year.

    
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15. How do I change my subscription?
    If you would like to change your subscription, click the "View Subscription" link for the selected vehicle and select "Update billing information".
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16. What is the billing cycle for my service?
    Billing occurs annually from the day the subscription begins.
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17. Does C|3 have coverage in my area?
    AutoPage C|3 uses AT&T's Wireless Cellular network. To see if coverage is available in your area check AT&T's online coverage map.
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18. How do I set the APN settings on my BlackBerry device?
    You can configure applications on your BlackBerry to connect to the internet using your cellular carriers internet access settings (APN settings). Please consult your cellular carrier's website to learn how to configure these settings on your device. You can configure the C|3 application to use a particular set of connection settings by accessing the Main Menu (click on thumb wheel or "menu" button on your BlackBerry) and select "Connection Options". Select your cellular carrier from the list and select "OK".
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Technical Support

1. Having trouble installing software on your phone?
   If you have walked through the tutorial and are still having trouble downloading the software to your phone, you can reach our technical support line at 800-945-2527. Please call from a phone other than the cellular phone you will be installing the software onto.
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2. Having trouble connecting to your vehicle?
   If you have successfully installed the AutoPage C|3 software on your phone and are having issues connecting to your vehicle you should first verify that your software is "activated". If your software is not activated, you will see the word "Not Activated" appearing in the header of the screen on the main menu.

   If your software is not active, you can follow these instructions to activate it:

   1. Click the "My Phones" link at the top of the screen in the AutoPage C|3 portal.
   2. Identify the phone you are activating and select "Activate AutoPage C|3".
   3. You will see a page with a new 12 digit activation code.
   4. Launch the application on your cell phone and select the "Menu" option.
   5. Select "Activate" from the menu, read and accept the terms and conditions, and type the 12 digit activation code from the web portal.
   6. Your phone will now have access to the vehicles on your account.

   If your software has been activated and you are still having trouble connecting to your vehicle through your cell phone, you may be experiencing a cellular coverage issue. If the error "Phone has insufficient data coverage" appears on the cell phone screen, you likely have one of the following issues:

   1. Your phone plan may not include internet access. You will need to contact your cellular service provider for more details.
   2. You maybe in a poor mobile internet coverage area.
   3. There may be a network outage.

   If you believe that none of the issues above apply to your situation and you need further assistance, please contact our technical support line at 800-945-2527.
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Billing Inquiries

1. Have a question about your bill?
   Your bill is based on the features selection on a given vehicle. To see this information, click on the "View Subscription" link for a selected vehicle under My Cars.

   To view your most current statement or the statement for a prior period click on the "View Subscription" link for the selected vehicle and select the "View past statements" button.

   If you have a question about your bill that is not answered by a review of your statement please call customer service at 800-945-2527.
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